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Refund & Exchange Policy – Studio CKC

At Studio CKC (Chander Kala Creations), we strive to ensure every order reaches you in perfect condition. If something doesn’t go as expected, our Refund & Exchange Policy is here to help. 🌸

1. No Order Cancellations / No Changes

Studio CKC does not allow order cancellations or changes once an order is placed.
Please double-check your items, sizes, address and phone number before placing your order.

If you made a genuine mistake in your address/phone number, contact us immediately. We will try our best to assist before processing/dispatch, but changes are not guaranteed once the order is processed.

2. When Returns Are Accepted

Returns are accepted only in the following cases:

  • You received an item that is damaged in transit
  • You received an item that is defective
  • You received an incorrect product (wrong item sent)

    We do not accept returns for:
  • Change of mind / no longer needed
  • Personal preference (e.g., “didn’t like the color/fabric”)
  • Minor variations in color due to screen/lighting differences
  • Minor weave/print variations that are inherent to artisan/handcrafted textiles
  • Damage after use/wash, perfume stains, alterations, or wear & tear

3. Time Limits to Raise a Request (Very Important)

To be eligible for return/exchange/refund:

  • Damaged / incorrect item: Notify us within 24 hours of delivery (recommended)
  • Return request must be submitted within 7 days of delivery

    Requests raised after this window may not be accepted.

4. Mandatory Unboxing Video Requirement

(Compulsory for Damage / Missing / Wrong Item / Tampering Claims)

To process any claim related to damaged items, missing products, incorrect items, tampered packaging, or transit issues, a valid unboxing video is strictly required.

The unboxing video must meet all of the following conditions:

  • The video must be continuous and unedited (no cuts, pauses, or transitions).

  • Recording must begin before the parcel is opened.

  • The parcel must be shown clearly from all sides (360° view).

  • The outer packaging must be shown up close for at least 10 seconds, clearly displaying:

    • Courier shipping label

    • Order details

    • All sealed edges and corners

    • Confirmation that the parcel is fully sealed and not damaged or tampered

  • The parcel must be opened on camera.

  • The product and the issue must be clearly shown in the same video.

Claims without a proper unboxing video that meets the above requirements may not be accepted.

Videos recorded after opening the parcel, edited videos, unclear recordings, or partial clips will be considered invalid.

Studio CKC reserves the right to decline any claim that does not comply with these mandatory guidelines.

5. Return Condition & Quality Check

Returned items must be:

  • Unused and unwashed
  • With original tags intact
  • In original packaging (or securely packed)

All returns undergo QC inspection at our facility.
If an item fails QC due to use, washing, stains, missing tags, damage, or tampering, the return may be rejected and the product may be shipped back to the customer at customer’s cost.

6. Exchange / Replacement (Preferred Resolution)

For verified cases of damaged/defective/incorrect items, we prefer:

  • Replacement of the same item, or
  • Exchange for the closest available alternative of equal value (subject to stock)

✅ In verified cases (our error), Studio CKC covers shipping on both ends (return + replacement shipping).

If replacement/exchange is not possible, we may offer a refund as per Section 7.

7. Refunds (How Refund Amount Is Calculated)

Refunds are issued only after approval, and where applicable, after the returned item is received and inspected.

A) If the return is due to our error (verified defect/damage/wrong item)

  • Full refund or replacement/exchange will be provided.
  • Studio CKC will bear shipping costs.

B) Refused Delivery / RTO / RTS (Return to Origin)

If an order is:

  • Refused at delivery, or
  • Returned as undelivered (RTO/RTS) due to incorrect/incomplete address, wrong/unreachable phone number, customer unavailable/unresponsive,

then the following applies:

✅ Re-dispatch Option:
Re-dispatch can be requested after payment of re-shipping charges (typically ₹150 one-way per KG or actual courier charges, as applicable).

✅ Refund Option (if applicable):
If re-dispatch is not requested, refund may be processed after deducting:

  • Actual forward + return shipping costs (typically ~₹300 two-way per KG), and
  • Any non-refundable payment processing charges charged to us by payment gateways/platform providers (these are often not reversed to merchants after refund).

Shipping charges (if any) are non-refundable once an order is dispatched.

8. COD Orders (Important)

  • PPCOD(partially paid) and COD orders returned due to Change of mind, refusal, incorrect details, or failed delivery are not eligible for refund.
  • Re-dispatch (if approved) will be done only on prepaid payment, along with applicable re-shipping charges.

9. Refund Timeline

Once approved:

  • Refunds are initiated within 5–7 business days
  • Refunds are made to the original payment method used at checkout
  • Bank/payment partner timelines may vary for the amount to reflect in your account

10. International Orders (If Applicable)

For international orders:

  • Customs duties/VAT/import fees (if any) are paid by the customer
  • Customs clearance timelines are beyond our control
  • If an international shipment is returned due to customs refusal, unpaid duties, incorrect details, or receiver unavailability, the order is treated as failed delivery and refund (if any) will be processed after deducting actual shipping, return charges, and non-refundable processing fees.

11. Non-Returnable / Non-Exchangeable Items

For hygiene and customization reasons, the following cannot be returned or exchanged (unless received damaged/incorrect):

  • Stitched or customized suits/kurtis
  • Jewelry & accessories
  • Digital downloads, gift cards, or items marked as Final Sale

🛍️ Please note: All purchases are treated as final sales except in cases of damage, defect, or incorrect delivery. Under the Consumer Protection Act, customers remain eligible for refunds or replacements if a product is faulty or not as described.

12. How to Raise a Request

Contact us within the timelines above and share:

  • Order number
  • Issue description
  • Unboxing video + photos (mandatory for damage/wrong item claims)

Customer account portal:
🔗 https://account.studiockc.in

Or contact:
📧 orders@studiockc.in |💬 +91 7901901640

13. Need Help?

We’re always here for you 🌸
📍 Address: 99R Pritam Nagar, Model Town, Ludhiana, Punjab 141002
📧 Email: orders@studiockc.in
📞 Phone/WhatsApp:  +91 7901901640