Cancellation policy

Free delivery across India* and partially paid COD (PPCOD)

Fully prepaid and eligible partially paid COD orders receive free delivery within India, with no minimum order value, subject to pin-code serviceability.

* Free shipping conditions: If a parcel is returned because of customer-related reasons, such as an incorrect or incomplete address, an unreachable phone number, unavailability or refusal to accept delivery, the customer must pay the applicable courier charges for redelivery. This applies to both fully prepaid and PPCOD orders. International shipping is not included in this domestic free-delivery offer.

PPCOD service surcharge: PPCOD orders have a separate COD service surcharge that goes to the shipping provider for the COD service. It is calculated and displayed at checkout before payment and is non-refundable. It is not a delivery charge. The advance payment and balance due on delivery are also shown at checkout.

See our Shipping & PPCOD policy for the complete delivery, redelivery and surcharge terms.

Purchase & Subscription Cancellation Policy – Studio CKC

At Studio CKC (Chander Kala Creations), every outfit is handcrafted and packed with utmost care. Because our designs are made in limited quantities and our operations are optimized for quick dispatch, we maintain a strict cancellation policy in line with the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection Act, 2019 (India).

1. Orders & Pre-Orders

All purchases, including pre-orders, are treated as confirmed sales once placed. Cancellations are not permitted.

  • No Modifications: Once an order or pre-order has been processed, packed, or shipped, it absolutely cannot be cancelled or modified.

  • Refusal of Delivery: If a customer refuses delivery or attempts to cancel after dispatch, actual forward and return courier costs will be deducted from any eligible refund in accordance with the Delivery & PPCOD policy.

  • Fees & Deductions: In the exceptionally rare event a cancellation exception is approved prior to processing, all applicable fees—including payment-gateway charges, courier costs, packaging, and handling fees—will be deducted from the refund amount.

  • Studio CKC Errors: If an issue occurred due to a Studio CKC error (e.g., wrong item sent, dispatch delay, or incorrect order fulfillment), no deductions from the eligible product payment will apply. Customers will receive a refund of that payment or free replacement; the separate COD service surcharge remains non-refundable.

  • Strict Exclusions: ⚠️ Cancellations, returns, or refunds will not be accepted for a change of mind, dislike of colour, fabric preference, or personal choice.

2. Subscriptions

When you purchase a subscription, you agree to receive repeat deliveries based on the duration and frequency selected at checkout.

  • Billing & Renewals: Payment details are stored securely and billed for each scheduled delivery unless prepaid in full. Some subscriptions may auto-renew at the end of their term; you may cancel the renewal before your next billing date.

  • Modifications: You can modify or cancel a subscription renewal only before the next scheduled dispatch using the link in your confirmation email or by contacting us directly.

  • Processed Orders: Once a subscription order has been processed or shipped, it cannot be cancelled.

  • Strict Exclusions: ⚠️ No cancellations or refunds are allowed for a change of mind or preference under active subscriptions. If a cancellation or issue arises due to a Studio CKC error, a refund of the eligible product payment or replacement will be provided. The separate COD service surcharge remains non-refundable.

3. General Terms

  • Final Sale: Once an order, pre-order, or subscription has been dispatched, no cancellation request will be accepted unless there is a verified issue from our side. All purchases are considered final sales, except as covered under our Refund Policy (for damaged, defective, or incorrect products).

  • Refund Deductions: All eligible refunds are subject to deductions for transaction fees, courier costs, packaging, and handling, except when the issue was caused by Studio CKC. The separate COD service surcharge remains non-refundable.

  • Right to Refuse: Studio CKC reserves the right to cancel or refuse any order in cases of stock unavailability, technical errors, or suspected fraudulent activity. In such cases, a full or partial refund (after deducting non-recoverable gateway fees, if applicable) will be issued.

4. Contact & Support

For any queries, order updates, or to report an issue with your delivery, please reach out to our team:

  • Email: orders@studiockc.in

  • WhatsApp: +91 7901901640

  • Address: 99R Pritam Nagar, Model Town, Ludhiana, Punjab 141002