Studio CKC – FAQs
🛍️ Orders & Products
Q1: How can I place an order?
You can place your order in three easy ways:
- - WhatsApp us directly:
📞 +91 9988 667006
📞 +91 7901 901640 - - Click here to chat instantly on WhatsApp: https://wa.me/917901901640
- - Shop online anytime: www.studiockc.in
Our team will help you with product details, stitching options, and secure payment links. 🌸
Q2: Do you offer stitching services?
Yes, we do! We provide stitching for selected suits. However, please note that timelines and charges vary, so it’s best to contact us before placing your order.
Q3: Are the products original?
Absolutely! At Studio CKC (Chander Kala Creations), we take pride in using authentic, carefully sourced fabrics for every product. Whether it’s pure cotton, silk, georgette, organza, or handloom weaves, we always clearly label the exact fabric used, ensuring you know exactly what you’re purchasing. Our pieces are crafted with utmost care and tradition, and we strictly avoid dealing in replicas.
🚚 Shipping & Delivery
Q4: How long will delivery take?
Orders are usually delivered within 5-7 working days within India, depending on your specific location.
Q5: Do you ship internationally?
Yes, we do! We ship worldwide. However, please note that international shipping charges apply and vary depending on the country.
Q6: How do I track my order?
Once your order is shipped, you’ll receive a tracking number and link via WhatsApp or email.
💳 Payments
Q7: What payment methods do you accept?
We accept all major payment methods via Razorpay, including UPI, debit/credit cards, net banking, and wallets.
Q8: Is it safe to pay online?
Absolutely! We prioritize your safety and security when it comes to online payments.
Yes, ✅. All payments are processed securely through Razorpay, one of India’s leading payment gateways.
🔄 Returns, Refunds & Exchanges
Q9: Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it and before it has been shipped.
Q10: Do you accept returns?
Returns are accepted only for damaged, defective, or incorrect items reported within 7 days of delivery.
Q11: How will I get my refund?
Refunds are issued to your original payment method within 7–10 working days after we receive the returned item. Shipping charges are non-refundable.
Q12: Can I exchange my item?
Yes, damaged or defective products can be exchanged free of charge if reported within 7 days.
📞 Customer Support
Q13: How can I contact you?
📞 +91 9988 667006
📞 +91 7901 901640
💬 WhatsApp link: https://wa.me/917901901640
📧 studiockcstore@gmail.com
Q14: What are your support hours?
Our team is available Monday–Saturday, 10 AM – 7 PM (IST). Queries outside these hours will be answered the next working day.